"Integrity is telling myself the truth. And honesty is telling the truth to other people.” author Spencer Johnson

Friday, December 24, 2010

MISSING: Big Time Rush Order For My Son!!

Nine days ago my mom went to the "official" Big Time Rush website to order a package for my youngest son. My 7 yo watched their YouTube videos over and over while he wrote down all the words to their songs. Then he proceeded to sing them, over and over and over. He loves Big Time Rush.

When my mom was looking for ideas it just popped into my head that this would be one of the things he'd LOVE. She went to Amazon where they had the Big Time Rush CD for $6.99. Somehow she was redirected to the "official" website. I think she thought she found the mother load when she saw a package that has:
  • The Debut CD
  • Limited Edition Poster
  • Exclusive 'BTR' Funny Bandz
  • BTR Slap Bracelet
  • BTR Logo Youth T-Shirt (100% Cotton) - Sizing Info
  • Instant MP3 Download of "Til I Forget About You"
The price was pretty good so she purchased it.

Last night she realized the package hadn't arrived yet and went through her emails to see what was up. That's where she realized she hadn't received her tracking number yet. She tried sending them an email and nothing was working.

Finally I did a bit of snooping and I was able to send them an email. This morning this is what I learned from their response:

"I'm sorry for the inconvenience. As per the information available, your order is currently backordered. The order will be shipped to you once it is available in our Warehouse. If you wish to cancel the order, please get back to us."

backordered? BACKORDERED?

Does it list that it's backordered on the site so my mom knows not to purchase it? NO!
Did she get an email stating that this order is backordered? NO!

Not until I emailed them to find out where the heck her Christmas gift is for my son do they care to inform us that he won't be opening anything from them for Christmas. It wouldn't be so bad if we weren't at their house this year for Christmas!

From everything I can tell, this site is an affiliate of Sony Music.

I've contacted the "official" BTR website AND Sony Music to let them know how upset, read pissed off, I am at how this transaction has transpired. I asked them how long it will be before these orders ship and that my expectation is that they ship it to our home address so that my mom doesn't have to pay for more shipping because of their negligence.

If this is how an "official" website is run, then we should all be concerned! I hope no one else has ordered anything from this site and are expecting a gift for their child that they won't be receiving any time soon!


  1. Awe, sorry this happened to your mom and son. Perhaps she can get out today and get a gift for him to open and she can save this for a birthday gift? It is a good thing you were able to investigate a bit and discover the backorder issue. What a bummer! Hope you all have a Merry Christmas!

  2. I seriously feel for you. Last Christmas 2009 I ordered a laptop for my son in late October.
    I am not kidding about this...it arrived in April 2010!

  3. I feel bad for you. I had a similar experience this year with Sally's beauty supply. Through various frugal blogs I learned of some great deals and discounts available. I ordered, received a confirmation and everything. Then, I get an email stating that the items are out of stock, will not be restocked and because some of the items were a buy one get another item free or gift with purchase, it screwed all of that up. In the end, my good deal was not so good and I felt I overpaid for what I did get because the gifts with purchase were no longer available. I wish businesses were more ethical. They are so quick to take your money.


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